sam-poulin-design

UX, Product, Service Design

For the last 14 years, I have helped to simplify complex problems for users. I bring a holistic, empathetic approach to designing intuitive, appropriate solutions. I began my career as a graphic designer and still strive to maintain a high level of visual integrity with everything I touch.

I have grown to view efficient processes and clear communication as essential to success. I always put the user first and seek to get inside their hearts and minds by any means necessary.

I currently live in Richmond, VA and am working for Capital One. I am also the current President of Richmond UX.

UX Design

I am a designer who loves to get his hands dirty. I take pride in the craft of design—whether it is Wireframes, User Journey Maps, Presentations, or spreadsheets that seek to make sense of the complex.

Workshop Facilitation

I love working with groups. I pride myself on being an experienced “Cat Wrangler” who can get actionable results from groups of people collaborating to solve real problems.

Communicator

How are we telling the story of the work. Are we explaining the context? What it means to the user? How it will impact real people?