UX, Product, Service Design Leader

I lead diverse teams of designers, product partners, and tech teams collaboratively through the entire product design lifecycle.

[Case Studies provided upon request]

My process includes:

  • Conducting initial research to uncover customer problems. 
  • Facilitating knowledge sharing sessions with stakeholders to ensure we are aligned on the problem spaces we are addressing.
  • Clarifying problems when they are ambiguous or unclear.
  • Ideating and validating solutions to those problems.
  • Instituting processes to ensure effective collaboration with product and tech partners.
  • Communicating the work to leadership and other stakeholders in a clear and concise manner.
  • Ensuring that the work progresses and that any blockers are communicated and escalated if necessary.
  • Delivering features to tech team to ensure they are shipped in a timely way.
  • Creating learning agendas and testing plans to help measure the success of features once they are in-market (and iterating when we don’t!).

For the last 5 years I have led design teams at Capital One through a variety of projects. I led multiple lines of business through customer and associate facing platforms migrations. I helped establishing the digital servicing strategy for a large retail partner. I worked on a team to evolve our financial management tools for credit card customers. I also helped plan and pioneer how our design organization has contributed to the overall pro bono efforts of the company.

Previously, I was the lead UX designer on a team at IBM focused on improving and updating their internal company-wide learning and development platform. I have helped create e-commerce solutions for clients such as Keurig and Dish Network. I helped create digital experiences for the NYRR including the site redesign for the New York City Marathon.

I have experience leading the digital experience for a startup that created the worlds first global online art fair and managing the digital experience for one of the leading art galleries in the world. 

My experience working both internally and as a design consultant has given me a wide variety of tools to help improve how people and technology can work together.