My Design Practice

How I Show Up as a Leader

  • Prioritize team health and culture to drive better results.

  • Lead thorough inquiries to prevent costly oversights.

  • Value all viewpoints; diversity of thought is a strength.

  • Push for clarity and alignment at every stage.

  • Focus on gathering (just enough) solid research to inform design decisions.

  • Embrace an iterative process to refine and improve designs.

  • Understand business context as crucial for successful product design.

  • Collaboration fuels my success and drives impactful outcomes.

  • Enjoy coaching partners and stakeholders on the value of the design process.

What I Bring

Designer

I am a designer who loves to get his hands dirty. I take pride in the craft of design—whether it is Wireframes, User Journey Maps, Presentations, or spreadsheets that seek to make sense of the complex.

Facilitator

I love working with groups. I pride myself on being an experienced “Cat Wrangler” who can get actionable results from groups of people collaborating to solve real problems.

Leader

I get true joy from creating teams that thrive. I have worked with designers across the spectrum and have helped many learn and grow in their practice.

Communicator

How are we telling the story of the work? Are we explaining the context? Do we understand the business goals? What does it mean to the user? How it will impact real people?

My Experience

For almost 9 years, I have led design teams at Capital One through a variety of projects. I have changed how our software development teams better leverage data to deliver customer-facing experiences, I have led multiple platforms through migrations, and I helped establishing the digital servicing strategy for partners like Walmart. I led a team that evolved our financial management tools for credit card customers. I helped plan and pioneer how our design organization has contributed to pro bono efforts of the company.

Previously, I was the UX lead on a team at IBM focused on internal learning and development platforms. I have helped create e-commerce solutions for clients such as Keurig and Dish Network. I helped create digital experiences for the NYRR including for the New York City Marathon.

My experience working both internally and as a design consultant has given me a wide variety of tools and techniques to help improve how people and technology can work together.