My Design Practice

My methodology:

  • Instituting processes to ensure effective collaboration with product and tech partners.

  • Conducting discovery research to uncover and validate customer problems. 

  • Facilitating knowledge sharing sessions with stakeholders to ensure we are aligned on the problem spaces we are addressing.

  • Using quantitative data and user insights to prioritize pain points.

  • Collaboratively ideating and validating solutions to those problems with stakeholders.

  • Communicating the work to leadership and other stakeholders in a clear and concise manner.

  • Ensuring that the work progresses and that any blockers are communicated and escalated if necessary.

  • Validating work as we go to ensure that we are on the right path.

  • Delivering features to tech team to ensure they are shipped in a timely way.

  • Creating learning agendas and testing plans to help measure the success of features once they are in-market.

What I Bring

Designer

I am a designer who loves to get his hands dirty. I take pride in the craft of design—whether it is Wireframes, User Journey Maps, Presentations, or spreadsheets that seek to make sense of the complex.

Facilitator

I love working with groups. I pride myself on being an experienced “Cat Wrangler” who can get actionable results from groups of people collaborating to solve real problems.

Leader

I get true joy from creating teams that thrive. I have worked with designers across the spectrum and have helped many learn and grow in their practice.

Communicator

How are we telling the story of the work? Are we explaining the context? Do we understand the business goals? What does it mean to the user? How it will impact real people?

My Experience

For the over 7 years I have led design teams at Capital One through a variety of projects. I led multiple platforms through customer and associate facing platform migrations. I helped establishing the digital servicing strategy for Walmart. I worked on a team to evolve our financial management tools for credit card customers. I also helped plan and pioneer how our design organization has contributed to pro bono efforts of the company.

Previously, I was the lead UX designer on a team at IBM focused on internal learning and development platforms. I have helped create e-commerce solutions for clients such as Keurig and Dish Network. I helped create digital experiences for the NYRR including for the New York City Marathon.

I have experience leading the digital experience for The VIP Art Fair - a startup that created the worlds first global online art fair and managing the digital experience for David Zwirner - one of the leading art galleries in the world. 

My experience working both internally and as a design consultant has given me a wide variety of tools and techniques to help improve how people and technology can work together.